How something is said is not as important as the well-being of the person saying it. Mental traction (an individual's momentary state of well being), determines one's overall level of ease and effectiveness regarding interpersonal communication.
Recording time: 37 minutes
"This is a good talk and the concepts very well illustrated and explained. I manage a busy restaurant and a catering operation. The concepts in "Mental Traction" are especially applicable when the work environment is at a very fast pace and clear, effective communication is critical. I think both myself and my daughter would have benefited from this talk if we had listened to it (multiple times) back when she was a teenager."